Privacy Policy

1. Introduction

At Freshnox, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart inventory management system, including our IoT-enabled containers, mobile application, and website.

2. Information We Collect

2.1 Personal Information

• Name, email address, and contact information
• Account credentials and preferences
• Billing and payment information
• Shipping and delivery addresses
• Customer service communications

2.2 Device and Usage Data

• Container inventory levels and usage patterns
• Device status, performance metrics, and diagnostics
• Wi-Fi network information for device connectivity
• Mobile app usage analytics and preferences
• Location data (with your consent) for delivery optimization

2.3 Automatically Collected Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies
• Error logs and performance data

3. How We Use Your Information

• Provide and maintain our smart inventory management services
• Send automated refill alerts and notifications
• Process orders and manage deliveries
• Improve our products and develop new features
• Provide customer support and technical assistance
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our rights
• Analyze usage patterns to optimize system performance

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who help us operate our services
• Delivery Partners: To fulfill refill orders and manage deliveries
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission
• Secure cloud storage with regular backups
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• IoT device security protocols and firmware updates

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Device Control: Manage IoT device data collection settings

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Until account deletion
• Transaction records: 7 years for tax purposes
• Device data: 2 years for service optimization
• Marketing data: Until you opt-out
• Support communications: 3 years

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses
• Adequacy decisions by regulatory authorities
• Certification schemes and codes of conduct

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: