Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our mobile application. They help us provide you with a better experience by remembering your preferences, analyzing how you use our services, and ensuring our platform works properly.

Similar technologies include web beacons, pixels, local storage, and session storage, which serve similar functions to cookies. When we refer to “cookies” in this policy, we mean cookies and all similar technologies.

2. How We Use Cookies

Freshnox uses cookies to enhance your experience with our smart inventory management platform. Our cookies help us:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you interact with our platform
• Improve our services and develop new features
• Provide personalized content and recommendations
• Ensure the security of your account and data
• Deliver relevant marketing content
• Analyze website performance and usage patterns

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website and services to function properly. They enable core functionality such as:

• User authentication and account access
• Security features and fraud prevention
• Remember your login status
• Load balancing and system stability
• Shopping cart functionality
• Form submission and data processing

Duration: Session cookies (deleted when you close your browser) and persistent cookies (up to 2 years)

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors use our website and mobile app. They collect information about:

• Pages visited and time spent on each page
• Click patterns and user journey flows
• Error messages and technical issues
• Device and browser information
• Geographic location (country/city level)
• Referral sources and marketing campaign effectiveness

Duration: Up to 2 years
Third-party services: Google Analytics, Mixpanel, Hotjar

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Language and region preferences
• Dark/light mode settings
• Dashboard layout and customizations
• Notification preferences
• Recently viewed items and containers
• Saved filters and search preferences

Duration: Up to 1 year

3.4 Marketing and Advertising Cookies

These cookies are used to deliver personalized marketing content and measure the effectiveness of our advertising campaigns:

• Track conversion events and attribution
• Personalize marketing messages and offers
• Retargeting and remarketing campaigns
• Social media integration and sharing
• Email marketing optimization
• Cross-device user identification

Duration: Up to 2 years
Third-party services: Google Ads, Facebook Pixel, LinkedIn Insight Tag

4. Third-Party Cookies

We work with trusted third-party service providers who may set cookies on our behalf. These include:

4.1 Analytics Providers

• Google Analytics: Website and app usage analytics
• Mixpanel: Product analytics and user behavior tracking
• Hotjar: Heatmaps and user session recordings

4.2 Marketing Platforms

• Google Ads: Advertising and conversion tracking
• Facebook Pixel: Social media advertising optimization
• LinkedIn Insight Tag: Professional network advertising

4.3 Support and Communication

• Intercom: Customer support chat functionality
• Mailchimp: Email marketing and newsletters
• Twilio: SMS notifications and alerts

5. Managing Your Cookie Preferences

5.1 Cookie Settings

You can manage your cookie preferences through our Cookie Settings panel, accessible from the footer of our website. This allows you to:

• Accept or reject different categories of cookies
• View detailed information about each cookie type
• Update your preferences at any time
• Withdraw consent for non-essential cookies

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Accept only first-party cookies
• Delete existing cookies
• Set notifications when cookies are being used

Note: Disabling essential cookies may affect the functionality of our website and services.

5.3 Mobile App Settings

In our mobile app, you can manage similar tracking preferences through:

• App Settings → Privacy → Analytics
• Device settings for advertising preferences
• Location services settings
• Push notification preferences

6. Do Not Track Signals

Some browsers include a “Do Not Track” feature that signals to websites that you don’t want to be tracked. Currently, there is no standard for how websites should respond to these signals. We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes, which is why we provide the Cookie Settings panel described above.

7. International Data Transfers

Some of our third-party service providers are located outside your country. When you consent to cookies, you also consent to the transfer of your data to these providers, subject to appropriate safeguards as described in our Privacy Policy.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or available technologies. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date.

9. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us: